As a firm, we make every effort to provide you with the best and most accurate service possible. Despite our efforts, it may happen that an error is made or that you are not satisfied with our organization for other reasons. If this is the case, we invite you to make this known to us. We assume that your complaint is made in good faith and expresses a genuine and well-founded concern. We will therefore treat your complaint extremely seriously. Moreover, your complaint gives us the opportunity to correct any errors and improve our services where possible.
Many complaints arise from misunderstandings, which can often be rectified in a good conversation. A conversation is therefore our preference. Moreover, this also enables us to form a better picture of the nature of the complaint and the way in which it came about.
If the problem cannot be solved in this way or if you do not find a conversation desirable, you can submit the complaint formally. We strive to respond to the substance of the complaint within 10 working days. Should this take longer due to circumstances, you will always be informed and we will inform you about the further procedure.
Finally, we would like to inform you that, in view of professional regulations, we record complaints and include them in the evaluation of our quality system. It goes without saying that we will handle the information with care and confidentiality.
